Shipping & Returns

Shipping Policy

We currently ship only within the United Kingdom. If you would like a quote for international shipping please email us at

All orders are sent by either:


Royal Mail - Second Class (2 - 5 days delivery from shipping date)

Hermes - (2 - 5 days delivery from shipping date)

Small items, such as cards and craft kits will usually be sent Royal Mail, whilst larger items will be sent on a tracked service.

When placing your order please ensure that you give your correct address for delivery - we cannot be held responsible if the delivery address is incorrect, and are unable to amend once shipping is in progress.

Shipping costs will be added to your order at the time of purchase. We offer free shipping on orders over £75, which will be automatically applied at checkout.


As many of our products are Made-to-Order, please check details on the product page to understand how long it will take to produce and be shipped. The shipping leadtimes quoted above are in addition to the production leadtime stated on the product page. 

Local Collection - we are very happy to offer FREE collection from our location in E4. Please contact us at to arrange, and we will refund the postage cost paid once the order is collected.

Return & Refund Policy

We want every EAST FOUR customer to be completely happy with their purchase. If you have any concerns at all, please email us at so we can help. 

Our returns policy for unwanted goods varies, depending on the product you have purchased. 

Standard, stock and non-personalised products, including:


Non-personalised prints

Craft Kits

can all be returned with 14 days of purchase. Please email to authorise the return before sending. Return shipping is at the cost of the customer, and we are unable to refund shipping charges from the original order. 

Good must be returned in their original packaging, and in perfect, unused condition.

A refund will be issued within 10 days of receipt of your return.

Personalised and Made-to-Order items, including:

Macrame Homewares

Personalised Prints


cannot be returned, as they are made specifically to order and therefore cannot be returned to stock and resold. 

This returns policy does not affect your statutory rights.